Ibis Fes

Fair
Traveller Type: young couple

Good
Traveller Type: with friends

Very Poor
Traveller Type: review category business travellers
  : Nothing - expect the security guy who was helpful,
  : The rooms are soooooo Dirty, and horrible customer service,

Very Poor
Traveller Type: solo traveller

Disappointing
Traveller Type: young couple
  : On the positive side the pool and the garden were pleasant if initially a little unkempt with interesting wild and domestic life. The breakfast was usually good except some basics that often ran out. The staff in the restaurant and the two younger “assistant managers/receptionists were very pleasant and always willing to help. If these four people had been left to run the hotel it would have been wonderful.Our balcony gave us a nice view of the garden but was covered in bird droppings and despite multiple requests it took until day four to get them cleared up. Every time a bird left some more I had to ask for it to be removed and it seemed no one every did a thorough cleaning job. The bathroom remained soiled for the duration our visit, there were 17 cobwebs on the ceiling of our room throughout the visit. Whenever cleaning was done the corners and edges of the floor and under the beds were never touched.Good customer service starts from the top and the "top" in this hotel couldn't care less. They run a "Mission 15" that states "We're on hand 24/7 to make you smile again in 15 minutes flat." 15 days would be closer to the mark! (See attached). I'd love to recommend this hotel for the sake of the people who work hard and well but they are held back by the managers.
  : The problems with the IBIS Hotel at the gare in Fez started from the minute we arrived. The manager registering us insisted on an extra “commission” payment of 972 Moroccan Dinars before completing the registration. It is shown on the receipt but it was not shown as part of the booking with Booking .com. Interestingly, Booking.com have not responded to my query about this additional charge.On arrival in the rooms the sheets and towels were found to be soiled. It took 6 hours to get new sheets after chasing them 3 times with two different managers. The towels were not changed until the following day when they would have been changed anyway. Each day some item of changed linen was soiled.Then there was a constant problem with the electronic entry card system, Every time we went out and returned the cards would not work. We made sure that they were not near any phones but the problem continued at least 6 times each day. It was day three before an engineer looked at the door and his answer was that the entry pad was faulty and if the problem continued then we could change our room or the pad could be changed. The managers did not want to change the pad! They were happy for me to keep trekking to reception to have the door card re-swiped. This was finally resolved after 9 days. There were no tea or coffee making facilities in the room so we had to buy our own equipment and get hot water from the kitchen. At first we were told that we would be charged but after a protest by me they backed off. The house charge for tea was MAD 40 per small cup (about 4 Euros).For the two older manager’s customer service was an alien concept and they did nothing except the basics and never got anywhere near going the extra mile. Their management philosophy appeared to be “How can I do the minimum,” For example, in addition to the above, when asked for directions everything was up the street or we were told to try a kiosk. I wanted to hire a car and was told to try Google.

Very Poor
Traveller Type: family with young children
  : Garden is nice
  : Dingy, dark and bugs in our bed. Had to change rooms late at night. Makes for terrible night sleep.